OOLOC ™ is a central booking rental cars acting as broker.
It allows you to make rental vehicles through providers, rental cars, with which OOLOC ™ for you negotiated preferential terms.
OOLOC ™ acts only as an intermediary and not a substitute for rental.
For any location, the customer OOLOC ™ is submitted automatically to general location of the owner with whom he has contracted.
1 - Booking Conditions
2 - Rental conditions
3 - The ooloc eBooking
4 - Validating your command
5 - Rates
6 - Payments
7 - Insurance and additional protections
8 - Cancel Reservation
9 - Cancellation Insurance
10 - Extension of the location
11 - Obligation of parties
12 - Litigation
13 - Proof
14 - Data protection
15 - Jurisdiction
16 - Compensation for delay
17 - Basic rules
18 - FIA-Net
1 - Booking Conditions
To make a reservation, the customer must OOLOC ™ us with the following information:
o the driver's home
o The countries to take charge of vehicle
o The place of taking over the location (city and country)
o The time and date of departure of rental
o Name and surname of the customer
o Name and surname of driver
No model or similar vehicle
o The time and date back to rentals
o The venue for the return of location (city and country)
o Additional items if necessary (baby seat, booster ...)
The country of return of rentals must be identical to that of departure. If the city back lease is different from that of the destination city, a supplement will be charged if the owner allows it. The supplement is included in the price (some countries) or to pay on the spot. Information on charges of abandonment will be shown during the booking process and the proper care "ooloc eBooking."
2 - Rental conditions
The tenant and the drivers authorized by the owner and designated "Ooloc eBooking ™" are required to submit to the landlord a map of identity or a valid passport, driver's license valid in the territory where it circulates.
The minimum age for a lease is 18 years to 21 years or 25 years depending on vehicle model and countries (see Terms of arrivals by country).
The driver must hold a valid driver's license and for over a year past.
Drivers aged between 18 and 25 are subjected to fresh "young driver" payable to the landlord or included in a package. These fees vary by country and the landlord partner.
The location, which is personal and not transferable, is for a fixed period specified in the "Ooloc eBooking ™".
The tenant and authorized drivers are responsible to the owner `s full implementation of these conditions.
Upon delivery of the vehicle, the tenant and authorized drivers become fully responsible under the terms set in the `Article 1384 of the Civil Code.
The owner reserves the right to terminate immediately and automatically to the location to be held without justification or compensation in the event that the `n` tenant would not comply with `one of the essential obligations of this contract, including conditions `use of the vehicle, payment of rent and return conditions.
The driver must have to receive his vehicle to the owner:
- A valid driver's license (no photocopies)
- Identity card or a valid passport (no photocopies)
- A credit card (only with figures in relief)
The Maestro and Electron cards are not accepted by the landlord.
In case of non-submission of these documents to the landlord at the support vehicle, it reserves the right not to make the location.
In this case, OOLOC ™ takes no responsibility and no compensation.
The tenant and authorized drivers are responsible to the owner `s full implementation of these conditions.
No refunds will be made for non-submission of the client with the owner, whatever the reasons (no show).
Once the tenant's vehicle identified and conditions of booking and rental fulfilled, the customer receives OOLOC ™ by email, fax or mail his "Ooloc eBooking ™".
3 - The Ooloc ™ eBooking "
The "Ooloc ™ eBooking" "is your good care or" voucher "and must be now imperative to the landlord to receive your vehicle.
In the case of not showing your good care "ooloc eBooking" to the landlord during the recovery vehicle, OOLOC ™ takes no responsibility and no compensation and no reimbursement.
The Ooloc eBooking ™ "consists of the following:
• Summary of location (name, destination ....)
• All services included in the price (excluding insurance optional supported by ooloc)
• A reservation number ooloc.com
• A reservation number partner
• A customer number
The Ooloc eBooking ™ "is issued when your reservation number is communicated and made your payment in full.
The Ooloc ™ eBooking "must be submitted to the landlord for the care of the vehicle in case the delivery can be achieved.
The location, which is personal and not transferable, is for a fixed period specified in advance.
In all cases, responsibility for OOLOC ™ is limited to the duration and amount of the rental vehicle.
All other information contained on Ooloc eBooking ™ "are tentative and must be validated by the customer OOLOC ™ with the landlord when signing the lease contract.
4 - Validating your command
When you choose a payment, you agree that the command and all of these general conditions of sale.
a) Validation of the Internet
Once you order through the Internet, confirmed reservation and payment is validated, you receive a booking number and your customer number you confirming the price, quantity and location information. You then receive your email "Ooloc ™ eBooking" with an invoice and information about where to take charge of the vehicle. Data from the command and recorded by OOLOC ™ as well as the "Ooloc ™ eBooking" constitute evidence of transactions between OOLOC ™ and its customers.
We advise you to keep track of paper or electronic "Ooloc eBooking ™".
b) Validation of the order by phone
Once you order by telephone, confirmed reservation and payment is validated, you receive a booking number and your customer number you confirming the price, quantity and location information. You then receive your email "Ooloc ™ eBooking" with an invoice and information about where to take charge of the vehicle and all other information necessary for the realization of the benefit. Data from the command and recorded by OOLOC ™ as well as the "Ooloc ™ eBooking" constitute evidence of transactions between OOLOC ™ and its customers.
We advise you to keep track of paper or electronic "Ooloc eBooking ™".
c) Validation of the order by mail or by fax
Once you order by mail or fax, confirmed reservation and payment is validated, you receive a booking number and your customer number you confirming the price, quantity and location information. You then receive your email "Ooloc ™ eBooking" with an invoice and information about where to take charge of the vehicle and all other information necessary for the realization of the benefit. Data from the command and recorded by OOLOC ™ as well as the "Ooloc ™ eBooking" constitute evidence of transactions between OOLOC ™ and its customers. We advise you to keep track of paper or electronic "Ooloc eBooking ™".
5 - Rates
The benefits are payable in advance when booking through our secure payment system online, by phone or by mail (check, check and holiday office) or directly at our office at:
OOLOC ™
Long-Bois
Jolimont
97232 Le Lamentin
Martinique
Prices are subject to change without notice.
The price offered by OOLOC ™ include up services.
However, some of our suppliers do not include all the options in the prices offered to OOLOC ™ and you must refer to the information recorded on Ooloc eBooking ™ ". Indeed, some benefits are payable locally directly to the landlord for example the cost of abandonment or the airport tax in some countries.
The price of benefits attributable to the customer OOLOC ™ is that issued by OOLOC ™ at the time of booking and is recalled on "Ooloc eBooking ™". However, these prices are recorded as indicative OOLOC ™ could not be held responsible for any inaccurate information.
It is the customer to enjoy before his departure if the price suits him accepting the principle that it is a guaranteed price negotiated and corresponding only to services and information listed on Ooloc ™ eBooking "and guaranteed by OOLOC ™ in accordance with the responsibilities of OOLOC ™.
No dispute concerning the rental vehicle can be taken into account the return of customer OOLOC ™.
No claims or refund will be taken into account if for whatever reason, the client OOLOC ™ cancels its reservation on the spot or shortens its vehicle rental and no refunds will be granted.
Prices are set by 24 hours and generally include:
• A packages in unlimited mileage
• The insurance: third / liability
• The insurance damage (CDW) with or without free and theft (TPC) free with
• Local taxes (VAT) except (see Conditions of hiring local partner)
• Insurance PAI (some countries)
• The costs of abandonment (some countries).
Prices do not include:
• Fuel (except some formulas available in the USA for example)
• The optional insurance PAI (except)
• The optional insurance theft of personal effects
• Options (baby seat, roof rack, door-ski ...) to mention at the time of booking but not binding.
• Taxes airports (except)
• The costs of abandoning a vehicle / delivered in a different city (except)
• Any costs incurred for youth (s) driver (s) or driver (s) extra (s) to be paid locally
• The costs in some countries to take delivery of the vehicle and outside of office hours and on weekends and holidays.
Additional drivers must be listed on the contract at taking charge of vehicle rentals.
The deposit by credit card application is required in most countries. No landlord does damage the windshield, broken windows, tires, roof, below and inside the car, or towing.
No refunds will be made if the customer forgets his "Ooloc eBooking ™", its means of payment (deposit) or his license. Any excess leads charging an extra day by the provider final. These benefits are payable by the customer directly to the provider at the time of rental.
6 - Payments
Any payment by check or wire transfer, whatever its origin is payable in euros.
Any payment by credit card on the site of OOLOC ™ (http://www.ooloc.com) is payable in euros or in foreign currencies accepted by our payment system.
The benefits are payable in advance at the time of booking.
7 - Insurance and additional protections
The rentals are made assurances included except for certain destinations (see general conditions of the rental provider).
The price usually includes the following assurances:
• Liability (compulsory third party insurance)
• The Insurance (CDW frankly known as "all-risk insurance")
• Die Vol (TP frankly)
OOLOC ™ offers its customers direct the insurance follows:
• Insurance "pack franchise void" (abolition of the franchise Damage)
This insurance does not appear on your proper care "" Ooloc ™ eBooking "because it is not attributable to the landlord, but OOLOC ™.
The pack is no valid franchise as the country's recovery vehicle.
In case of non-compliance with the submission of documents and in the case of an incomplete file any request for reimbursement of the franchise will be taken into account.
Any accident, theft or damage suffered by the hired vehicle must be reported within 2 days directly to the landlord.
A finding agreement to be completed and attached to the statement.
The flight must also be the subject of a `filing complaints within 48 hours of observation.
Failure to comply with these formalities for the tenant causes the loss of earnings of complementary protection, unless it proves that `it was unable to accomplish.
During the subscription package insurance deductible null contracted with OOLOC ™, the customer must convey to OOLOC ™ within 2 days following the dispute the following documents:
• The copy of the lease made to the owner
• The finding amicable accident in the case of a third identified
• The minutes of police (including the physical condition of the driver when the accident)
• The copy of the invoice or estimate repair if necessary
The case will be reviewed by our customer service (serviceclient@ooloc.com) and a response will be communicated within a maximum period of 60 days following the disaster.
Explanations for insurance:
Damage or loss suffered by the hired vehicle
The rented vehicle is not insured for the following risks:
• accidental damage,
• Fire, broken windows, flood, theft or disappearance.
However, in case of occurrence of risks above, the landlord agrees to waive action against the tenant and / or authorized individual subject to the conditions and exclusions following:
Conditions:
• Driving the vehicle by the tenant (s) driver (s) whose name (s) (s) figure (s) on the lease.
• Driving the vehicle "Good man" on tracks open to the movement of motor vehicles, except in the countries mentioned in the general conditions of sale of the landlord.
• Franchise on damage accidents, fires, broken windows and flooding: the amount fixed tariff is charged to the tenant.
If subscription option CDW (reduction of excess), reduced the amount stated on the contract.
• Franchise on flight
If the subscription option `TP (reduction of excess), reduced the amount stated on the contract.
In case of theft or disappearance, compulsory surrender keys and vehicle documentation to the landlord, under penalty of having to pay the price of the vehicle, unless the tenant establishes have handing the keys under duress or threat of a third party.
Exclusions:
• Damage voluntarily
• Driving with a blood alcohol above the legal standard or under the influence of drugs not medically prescribed,
• Conducted on lanes unfit for circulation (yards, walkways ...)
• Damage resulting from a misjudgment of the fixture of the vehicle rented,
• Deterioration inside the vehicle, tires and rims, broken windows,
• Errors on the type of fuel,
• Damage occurring after the date stipulated in the contract for the return of the vehicle
• Flight attendant by a tenant or an authorized driver,
• No refund will be made without third identified.
8 - Cancel Reservation
Cancellation is free of charge until 48 hours before taking charge of the vehicle.
For any cancellation made after 48 hours preceding the care of the vehicle, there
no refund of money paid to the reservation.
OOLOC ™ customer may cancel his reservation of right.
In the following cases, the customer OOLOC ™ will be refunded a portion of the amount of the benefit:
• Beyond 31 days before the performance: 80% of the amount of benefit paid to OOLOC ™
• From 21 to 31 days before the performance: 60% of the amount of benefit paid to OOLOC ™
• From 7 to 20 days before the performance: 40% of the amount of benefit paid to OOLOC ™
• Less than 7 days: 20% of the amount of benefit paid to OOLOC ™
The cancellation may be the result of OOLOC ™ in the case of non-payment of the provision before the date of taking over the vehicle.
Reservations can be canceled by the customer directly on the site http://www.ooloc.com.
The customer can also send its cancellation OOLOC ™, by mail, fax or E-mail stating his booking number OOLOC ™.
Any other means of contact will not be taken into account for cancellations.
Cancellations must be received before the date and time of departure of the vehicle (postmark as proof for the post) after this period no refund will be made even if subscription cancellation insurance.
No requests for refunds will be taken into account in the event of confirmation of the location prior to the date and time of departure of the vehicle.
The customer must ensure Ooloc before taking his vehicle he had received confirmation through its Customer or contact one of our advisers by phone.
Ooloc takes no responsibility for any inaccurate information on the customer's personal data Ooloc (email address, telephone etc ....).
OOLOC ™
Long-Bois
Jolimont
97232 Le Lamentin
Martinique
E-mail:
Requests for information:
info@ooloc.com
Reservations:
resa@ooloc.com
Customer Service OOLOC ™:
serviceclient@ooloc.com
Contact:
commercial@ooloc.com
9 - Cancellation Insurance
The customer OOLOC ™ can subscribe to an insurance cancellation.
Suffice it to say when booking to cancel the reservation without justification and additional cost, only the amount of insurance cancellation is due.
The cancellation insurance is charged 30 euros TTC.
No refunded will be taken into account in the case of non-compliance with the procedure for cancellation.
10 - Extension of the location
The customer must request OOLOC ™, at least 48 hours in advance, the extension of the lease accompanied by the provision to, on pain of exposure to prosecution by the landlord for diversion and abuse of vehicle trust.
The extension may be made directly on the site from your www.ooloc.com "Customer".
If the extension is accepted by the landlord, OOLOC ™ delivers another number called extension number.
In some cases, the confirmation number does not change.
The extension may be contracted directly with the landlord, the price of it will be subject to public tariffs in force applied by the landlord.
However, the owner reserves the right to refuse the extension of the lease, without compensation to the customer OOLOC ™, with a requirement for it to return the vehicle immediately.
Should any change, it is free but does not qualify for reimbursement of the difference if the customer shortens the duration or if the customer removes an option. Cancellations and changes are made by email or fax only.
11 - Obligation of parties
OOLOC ™
OOLOC ™ ensures the availability of service under the conditions specified on Ooloc ™ eBooking "under the following: place to take charge of vehicle, date and time to take charge of the vehicle, instead of returning the vehicle, date and Time to return the vehicle, vehicle category (or similar), full name ™ client OOLOC holding an international credit card in his name, age of driver, No reservation, the name and location of the provider, benefits Included in the price, including: mileage, insurance, taxes, subject to acceptance and availability of the lessor.
In all cases, responsibility OOLOC ™ is expressly limited to the amount of the rental vehicle.
All other particulars in the "Ooloc eBooking ™" are only indicative and must be validated by the customer directly with the provider at the time of the signing of the lease.
The customer
It is the responsibility of the customer OOLOC ™ to transmit to OOLOC ™ on time settlement of the benefit, is informed of the conditions of sale and having to OOLOC ™ all necessary information.
The customer is required to verify the information upon receiving the "Ooloc eBooking ™".
OOLOC ™ will not be held responsible for the consequences as a result of alleged inaccuracies or insufficient information on "Ooloc eBooking ™".
It is also the driver to read the lease he signed at the time of delivery of the vehicle and does not endorse any options that he wishes to subscribe in addition to those included in the price he paid.
Benefits included in the price are paid out on "Ooloc eBooking ™".
The services provided at the discretion of the driver and the driver with the provider at the conclusion of the rental car on the spot can be no refunds or dispute with OOLOC ™.
12 - Litigation
In the event of a dispute about a bill or "Ooloc eBooking ™", the client OOLOC ™ must inform OOLOC ™ upon receipt of the bill by sending us at our headquarters a letter or a fax.
The client must form a complete package including an explanatory letter, the bill OOLOC ™, the "Ooloc eBooking ™", the lease of the lessor and any other document necessary for the understanding and resolution of the dispute.
Any attempt by the customer OOLOC ™ to resolve the dispute directly with the provider without written notice in advance OOLOC ™ tantamount to a renunciation of any use against OOLOC ™.
OOLOC ™ is a central booking rental cars and do not substitute to the landlord. Any dispute with the landlord found, must be resolved directly with him.
OOLOC ™ can not be held responsible for any dispute regarding the status of the vehicle or any other dispute involved the provision with the landlord.
Under the law in force on payment by credit card, the customer OOLOC ™ to refrain opposition on the card during the processing of his case.
13 - Proof
It is expressly agreed that, except manifest error you report, the data stored in information systems site OOLOC ™ (http://www.ooloc.com) have probative value as to the commands you go.
The data on computer or stored by electronic OOLOC ™ constitute evidence and, if they are produced as evidence by OOLOC ™ in any litigation or otherwise, they will be admissible, valid and binding between the parties in the same way, in the same conditions and with the same evidential value as any document to be prepared, received or stored in writing.
14 - Law and freedoms
Pursuant to Law 78-17 of 6 January 1978 on the files, information and freedoms, all information transmitted by the customer OOLOC ™ and all necessary for the successful implementation of "Ooloc ™ eBooking" " may be authorized for treatment of future operations, exploration or statistics.
This information is intended to OOLOC ™.
However OOLOC ™ may be required to submit personal information of customers OOLOC ™ to outside firms for the purpose of trade protection.
Customers can OOLOC ™ s `y oppose exercise their right of Directions and rectification, in writing, by simple letter, to:
OOLOC ™
Long-Bois
Jolimont
97232 Le Lamentin
Martinique
15 - Jurisdiction
In the event of a dispute regarding the implementation of "Ooloc ™ eBooking" ", it is allocating to the court whose jurisdiction is the headquarters of the company OOLOC ™.
If the tenant is an individual, the court will be chosen by the applicant, he remains the place where the defendant or the place of signing the contract.
16 - Compensation for delay
By applying l `Article 33 of the Ordinance of 1 December 1986, in the case of hiring a professional, penalties for delay calculated at a rate equal to one and a half times the rate of interest legal force the due date of payment will be due in case of late payment.
17 - Basic rules
The customer OOLOC ™ undertakes to respect the general conditions of the rental landlord.
However OOLOC ™ you some basic rules:
• Do let the vehicle driving by drivers allowed on ways to vehicular traffic, without participation in competitions, rallies or sports car racing.
• Do not use the vehicle under the influence of alcohol or under the influence of drugs or other substances affecting his conscience or ability to react.
• Use the vehicle rented in accordance with customs regulations, traffic and more generally in accordance with laws and regulations.
• To use and maintain the vehicle in good father.
• Use, maintain retain key vehicle in a safe place because in case of loss of key customers OOLOC ™ may be charged by the landlord of one lump sum (see general sales conditions of the lessor).
• A deposit of the amount of the deductible will be applied when taking care to cover any costs to return the vehicle (fuel, insurance damage outside ,...). This deposit is required by credit card (Visa Electron and Maestro unauthorized).
• Benefits paid to OOLOC ™ you should not be charged, they will be charged directly to the landlord.
• All locations shortened or canceled on the spot may not be recoverable.
18 - FIA-NET
The information related to your orders are subject to automated data processing which is responsible FIA-NET This automated data processing aims to define a level of analysis of a transaction and the fight against card fraud bank.
FIA-NET and the dealer from whom you make your purchase are the recipients of the data related to your order. The non-transmission of data related to your command prevents the execution and analysis of your transaction.
The occurrence of an unpaid because of fraudulent use of a credit card will lead to the inclusion of details related to your command associated with this unpaid in an incident of payment implemented by FIA-NET A false declarations or anomalies may also be subject to special treatment.
In accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification, and opposition to all your personal data by writing, by
mail and justifying your identity, FIA-NET - Service and Freedoms - Salaries No. 773,061 and No. 1,080,905 - 22 Rue Drouot, 75009 PARIS '.
Good road with OOLOC ™! |
